3 key differences between customer experience and marketing

Marketing en customer experience hebben veel overlap, maar ook belangrijke verschillen. We delen graag drie verschillen met je!

Improve the customer journey on the website of your SME and create the right image in these seven concrete steps!

Increasing your customer dedication is the key to improve your customer satisfaction and build valuable relationships. We asked our customers about their experiences with change processes in favor of customer dedication.

How to include customers in your strategy? Read 5 tips how to do make a customer centric business approach.

Developing new services is a process that many companies sometimes get stuck in. How do you get out of here?

What is the value of a proper customer experience and how does this show in the business results? These are the most insightful statistics.

There is a significant difference between ambition and reality when it comes to Customer Experience design. Discover how you can make your CX strategy reality.

In this blog you learn about 3 essential Customer Experience perspectives and how you these will help you to design for consistency and value.

How can you use humor to give customers that surprising experience? Read tips and insights about the use of humor for a good CX in this blog.