Broaden your knowledge in the field of customer experience
In our CX Academy we offer pragmatic, interactive and business-oriented training for an optimal customer experience. Learn hands-on skills that you can put into practice right away.
Free CX training: Create persona
Do you want to take the first steps to improve your customer experiences? If so, it’s important to get to know your customer well! Therefore, take part in our online persona training for free without any obligations. You will learn the basics of how to map out who your customers are and what they need (so that you can jump in on that). Every third Thursday of the month at 4 pm. Sign up via email.
Set up user research training
To get a clear picture of the needs of your customers, you need good research. So you can really be able to help them. But how do you set up such a study and which method best suits your question? That is what you are going to learn in this user research training. Research is the foundation of all our work. We are happy to share our knowledge with you.
Customer Journey Canvas
This canvas with manual helps you create your own customer journey step by step from the perspective of your customer. You are going to create insights into how customers experience the interaction with your organization. A handy template that you can use right away. Do you want to receive this free template? You can download it down below.
Customer Experience Deck
Provide insight into the customer journey of your customer while talking and while using pre-printed cards. With your colleague, or better yet: directly with your customer! The CX deck makes it possible. And, essential in these times, we also have an interactive digital version for you. Watch this video for more information about our Customer Experience Deck.
Download the Customer Journey Canvas
Want to get started with this canvas? Enter your e-mail address and we will send it to you!
Got a training in mind?
Mark is ready to answer all your questions.