The digital agenda of consultancy and engineering firm Witteveen+Bos has great ambitions: In addition to digitizing its own work processes and data-driven working, it also wants to focus more on offering digital engineering services. This means a change in several areas: in the way of working, for the engineers, for the customers, for the company-wide processes and platforms. For this, it is necessary to have a good connection with the knowledge and skills in the digital field of the organization. In order to properly monitor digital growth, it is important to have regular insight into the digital maturity of the organization.
To shape this, we at GriDD have an extensive framework of digital capabilities with indicators of digital maturity. We converted this for Witteveen+Bos into a questionnaire with a layout that matches the company’s digital agenda. By deploying this as a survey within the organization, input was obtained with which an extensive analysis could be done to gain insight into the digital maturity of the organization.
The result was a clear and unambiguous understanding of digital maturity as a baseline. In addition to a clear quantitative result, the open answers provided strong insight into the measurement and provided focus points for the digital strategy.
Results included:
• Insight into digital maturity per organizational unit
• Insight into the differences and context why
• An external “rational” validation and explanation of the challenges
• A framework to measure periodically in order to map the development
We find this project interesting because it shows that we do not only look at the experience / customer side of the digital transformation, but also at what is needed in the organization. Without that foundation, there can never be a customer dedicated situation, so it’s great to be able to contribute towards a more digital Witteveen+Bos.
“The digital maturity scan has given us a better grip on the transformation, and we have been able to successfully launch our digital transformation program.”
As a consultancy and engineering firm, Witteveen+Bos advises and assists its customers worldwide in solving the complex challenges of our time. With more than 1,400 engineers and consultants, Witteveen+Bos carries out more than 4,000 projects every year in the fields of water, infrastructure, environment and construction. Digital technology is playing an increasing key role within Witteveen+Bos’ areas of activity. By combining expert domain knowledge with digital skills and solutions, Witteveen+Bos is able to work even smarter towards a sustainable and safe living environment.
