A new view on customer experience: 3 perspectives
In this blogpost Mark talks about the 3 essential Customer Experience perspectives and how you these will help you to design for consistency and value.
Topics
Business storytelling
Digital Strategy
Information architecture
Story design
User experience design
User research
Author
Diederik van de Heg
Laura van ‘t Hul
Mark Geljon
Robert Slagter
The fun of humor in customer experience
What does humor do for your customer experience? And how can you use humor to give your customer that surprising experience? In this article Laura shares tips and insights about the use of humor for a good customer experience.
How to ensure a convincing customer and user experience
In this blogpost Bram de Jongh and Bob Graat investigated how the principles of persuasion by Cialdini can be used to provide a better customer and user experience.
4 examples of the impact of speculative design
How do you prepare your organization for the possible future? In this blog post we tell you everything about speculative design.
My 3 key insights of Strive: UX Research ‘19
The three key insights in the field of user experience research Bob learned at Strive: UXR conference 2019 in Toronto.
GriDD apps are discontinued in their current form
GriDD apps are being taken out of the app stores and will continue online on www.gridd.nl.
UX Lab: user research made easy
GriDD is setting up a UX lab! Patrick Kerling tells all about it in this article: what is is, how it works, the advantages, whom it benefits..the works!
GriDD 11 years: celebrate with us!
It's our birthday! Celebrate with us that we exist for 11 years already and win an inspiration session or take advantage of a 10% discount on training and workshops.
The Future of Storytelling: the magic sauce that makes everything better?
Last year I was at the Future of Storytelling in New York City with Mark. In this blog I share my experiences on this interesting conference.
Strengthen a physical experience with technology and storytelling
I followed a Local Projects roundtable at the Future of Storytelling. In this article I describe how they create high-end physical experiences through tech and storytelling.