In this article Jeroen Grit en Robert Slagter take a look at why a good organisation-wide customer experience strategy is needed, what is important and how to get started to ensure optimal customer experience for your organisation.

In a recent project in Eindhoven called “Experience the Vestdijk” we developed a new way to manage participation in infrastructure projects using innovative participatory principles and Virtual Reality in collaboration with Witteveen+Bos. This approach...

Every website has its very own top tasks, this blogpost will explain how to find them and what that has to do with giraffes.

It is all over the media: on May 25th, 2018 the General Data Protection Regulation (GDPR) becomes enforceable. GDPR has the objective to protect the data privacy of EU residents and to sharpen the way...

At GriDD we feel it is important to not just occupy ourselves with work, but to also try and make the world a little better. This year we support Centrul  Şcolar de Educaţie Incluzivă Dumbrăveni, a...

For a number of years I have been thinking of initiating a community of Story Architects, to share insights, ideas and examples of great stories. To form a pact against bad stories and share...

Are you on stage soon, to speak at a seminar or want to use your personal influence in your organisation? In other words: do you want to create impactful presentations? The approach developed by...

Hurray! On May 22nd, 2017 we celebrate our 9th birthday. Like in previous years, we celebrate this with a gift to help people be more effective with information. This year our gift to you is...

For years we have provided training to our clients to help them along in the world of effective information. Now we also offer training in which you can participate on an individual basis. Would...

Is it still possible to see the physical and digital world as seperate entities? To create a product or service for which you only look at the user experience on the digital front and...